Effective Date: March 1, 2026
Wangbang Technology Co., Ltd. (hereinafter referred to as "we," "us," "our," or "Wangbang Technology Co., Ltd.") is a company dedicated to providing professional game and application support services. We understand the importance of your personal information and strictly comply with relevant U.S. federal and New York State privacy laws (including but not limited to the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA), and the New York State Cybersecurity Regulations). We have established this Privacy Policy to clarify how we collect, use, store, share, and protect your personal information. Please read this policy carefully before accessing or using our official website (https://www.wbnetstart.com) and related services (collectively, the "Services"). If you do not agree with any provision of this policy, please do not use our Services.
Scope and Definitions
1.1 Applicable Users: This policy applies to all users who access, browse, and use our Services, including individual users, corporate users, and other organizational users. If you are a California resident, this policy includes additional specific provisions in compliance with the CCPA.
1.2 Definition of "Personal Information": Means information that, alone or in combination with other information, can identify an individual, including but not limited to name, email address, phone number, mailing address, IP address, device identifiers, payment information, usage history, etc.
1.3 Exclusions: This policy does not apply to third-party websites or services. The privacy practices of these third parties are determined by them, and we are not responsible for their privacy policies or data processing practices.
Types of Personal Information We Collect
2.1 Information You Actively Provide
Account Registration Information (if applicable): When registering a service account, you need to provide your name, email address, phone number, company name, and the account password you choose for identity verification and account management.
Service Usage Information: Information you actively submit when using our Services, such as operational requirements forms, technical support requests (including problem descriptions and screenshots), and preference settings.
Transaction-Related Information (if applicable): If you purchase our paid services, you need to provide payment information (directly processed by third-party payment providers; we do not store complete payment card information), invoice headers, and mailing addresses.
2.2 Information We Automatically Collect
When you access or use our Services, we automatically collect the following information through cookies, web beacons, log files, and similar technologies:
Device Information: Such as device model, operating system version, unique device identifier, mobile network information, browser type and version, screen resolution, and language settings.
Log Information: Such as your IP address, access time and duration, pages visited, clickstream data, search queries, and the webpage you visited before accessing our website (referrer URL).
Usage Data: Such as features you use, frequency and duration of use, service interaction data, and in-app behavior.
Location Information: General geographic location inferred from your IP address. We do not collect precise GPS location data unless you provide explicit consent.
2.3 Information from Third-Party Sources
We may obtain information about you from third parties, including Social Media Platforms (such as Google or Facebook basic profile information) and Public Databases and Service Providers for identity verification and fraud prevention.
Purposes of Using Personal Information
We will only use your personal information within the scope permitted by law and in accordance with this policy. Specific purposes include:
3.1 Service Provision and Maintenance: Used for account activation, responding to your service requests, updating service features, fixing system issues, and ensuring the normal operation of the Services.
3.2 User Experience Optimization: We analyze your usage history to provide you with personalized services and optimize the official website's interface design.
3.3 Marketing and Communications: With your consent, we will send you service-related marketing information via email, SMS, or phone. You can unsubscribe from these communications at any time.
3.4 Business Analysis and Improvement: After anonymization and de-identification, we use your personal information for internal business analysis, product development, and market research.
3.5 Compliance and Legal Matters: We use or disclose your personal information to comply with U.S. federal and New York State laws and regulations, respond to legal proceedings (such as court subpoenas), and protect legal rights and interests.
Sharing and Disclosure of Personal Information
We strictly control the scope of personal information sharing and only share personal information with third parties under the following circumstances:
4.1 Third-Party Service Providers: To fulfill service purposes, we may share necessary personal information with third parties that provide support services, including Payment Service Providers (e.g., PayPal, Stripe), Cloud Service Providers (e.g., AWS, Azure), Customer Support Tool Providers, and Marketing Tool Providers. All service providers are required to sign data processing agreements.
4.2 Affiliated Companies: Your personal information may be shared within the group for cross-platform service integration (such as account interoperability and service synchronization).
4.3 Business Transfers: In the event of significant business changes, such as mergers, acquisitions, asset sales, reorganizations, or bankruptcy liquidations, your personal information may be transferred to third parties as part of the business assets.
4.4 Legal Requirements and Rights Protection: We may disclose your personal information without your prior consent when responding to court subpoenas, legitimate requests from government regulatory agencies, or protecting personal safety and legal rights.
4.5 Other Circumstances Requiring Your Consent: With your explicit consent, we will share your personal information with designated third parties in accordance with your instructions.
Storage and Security of Personal Information
5.1 Storage Location and Duration
Storage Location: Your personal information is primarily stored on servers in the United States. If cross-border data transfers are involved, we will implement appropriate safeguards (such as standard contractual clauses).
Storage Duration: We will retain your personal information only for the shortest period necessary. Account information is retained for one year after account closure; transaction records are retained for at least seven years under the U.S. Internal Revenue Code; service usage records are retained for two years. After the retention period expires, we will securely delete or anonymize it.
5.2 Security Measures
We implement physical, technical, and administrative measures that meet U.S. industry standards:
Technical Security: We use encryption technologies (such as SSL/TLS transmission encryption and AES-256 storage encryption), strict access controls, system vulnerability scans, firewalls, and intrusion detection systems.
Physical Security: We implement 24-hour monitoring and access controls. Third-party data centers must comply with SOC 2 certification standards.
Administrative Security: Employee confidentiality agreements, privacy protection training, and a data breach emergency response plan in accordance with the New York State Data Security Act.
Your Rights Regarding Personal Information (Including Exclusive Rights for California Residents)
Under applicable U.S. laws, you have the following rights regarding your personal information:
6.1 Right to Access: You have the right to request a copy of your personal information. We will respond and provide the information within 15 business days (up to 30 business days for complex cases).
6.2 Right to Rectification: If you find that the personal information we store is inaccurate, you have the right to request correction. We will complete the correction within 5 business days after verification.
6.3 Right to Deletion: You have the right to request deletion of your personal information under certain circumstances. We will delete the information within 10 business days after verification.
6.4 Right to Withdraw Consent: You have the right to withdraw consent for personal information processing (such as marketing or cookies) at any time.
6.5 Exclusive Rights for California Residents (Under CCPA)
Right to Opt-Out of Sale: We do not sell your personal information. If future business model changes involve the sale of information, we will provide you with a free and convenient "Do Not Sell My Personal Information" mechanism.
Right to Request Information Disclosure: You have the right to request that we disclose information for the past 12 months. You may submit two free requests every 12 months, and we will respond within 45 business days (up to 90 days for complex cases).
Right to Non-Discrimination: When exercising your CCPA rights, you will not be subject to discriminatory treatment.
Privacy Protection for Minors
Our Services are not directed to minors under the age of 13 (referred to as "children" under the Children's Online Privacy Protection Act (COPPA)). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and discover that your child has submitted personal information without your consent, please contact us.
Changes to This Privacy Policy
We may revise this policy periodically. In the event of material changes, we will post a prominent notice on our website homepage for at least 7 days, send an email notification, or request confirmation via a pop-up notice within your account. Your continued use constitutes acceptance of the revised policy.
Contact Us
If you have any questions or wish to exercise your personal information rights, please contact us through:
Email: [email protected] (designated privacy contact email; replies are typically received within 5 business days).